Warranty and Return Policy

WARRANTY AND REFUND POLICY

Welcome to our service. By purchasing our products, you acknowledge that you have read, understood, and fully agreed to the warranty and refund terms below.

1. WARRANTY SCOPE AND CONDITIONS

1.1. Warranty Scope:

We commit to supporting and providing warranty for the following cases:

  • The account loses its Premium/License status or gets downgraded during the active subscription period.
  • Login errors due to a locked account, provided the cause is verified as our fault (e.g., account creation errors, payment issues between our shop and the publisher).

1.2. Rules for Codes/Keys and Courses:

  • For License Codes / Keys: Warranty applies to successful activation on the first use. Customers must activate the code within 48 hours of receipt. Beyond this period, we reserve the right to refuse the warranty.
  • For Online Courses: Guaranteed access to the course content as committed at the time of purchase (lifetime or specified duration).

1.3. Mandatory Usage Conditions (Strictly for Personal Use):

The products/accounts we provide are sold exclusively for individual users. We strictly prohibit purchasing accounts for personal use and then reselling or sharing them with multiple users. Any violations related to unauthorized sharing or exploiting the account will result in permanent account revocation and immediate denial of warranty.

2. WARRANTY REFUSAL (DISCLAIMERS)

We will NOT resolve complaints, provide warranties, or issue refunds in the following cases:

  • Login failures or service interruptions due to the publisher’s system/server issues (e.g., maintenance, app bugs, server crashes).
  • Inability to access because the customer’s IP address, network, or device is blacklisted/blocked by the platform (IP Ban).
  • The account gets locked, disabled, or restricted due to abnormal usage behavior or policy violations by the customer (e.g., spamming, using tools/bots, violating the platform’s community standards, intentionally entering incorrect login details multiple times, uploading prohibited content).
  • Customers arbitrarily modifying security information (changing passwords, emails, payment details) for accounts where information modification is not allowed.

3. REFUND POLICY

The refund policy is only applicable if a product experiences an error within the warranty scope (Section 1.1), but we cannot fix the error or do not have a replacement/new account for you.

3.1. Refund Amount and Time of Calculation:

  • The refund amount is calculated based on the prorated remaining usage time of the account.
  • Crucial Note: This remaining time is calculated exactly from the moment we receive your complaint. It is your responsibility to contact support and report errors as soon as they occur. Any requests for refunds or compensation for the period the account was faulty but you delayed notifying us (the unused gap period) will not be accepted under any circumstances.

3.2. Refund Method (Mandatory):

  • We ONLY process refunds via Cryptocurrency Wallet. You need to provide the exact wallet address and network as instructed by our support team. We do not support refunds via traditional bank accounts or domestic e-wallets.

3.3. Exchange Alternative (For customers without a Crypto wallet):

  • If you do not have or use a cryptocurrency wallet, the refund amount will be used to exchange for another product currently available on our system.
  • You can choose a product of equal value, or a higher-value product by paying the price difference.

4. SUPPORT AND COMPLAINT HANDLING PROCESS

  • When encountering issues, please contact us immediately through our official support channels:
  • For swift processing, please provide: Order ID / Purchase Email and a Video / Screenshot clearly showing the error you are experiencing.
  • Response and processing time: Within 24 – 48 business hours.